Frequently Asked Questions
Welcome to Regency Car & Van Rental's Frequently Asked Questions (FAQ) page. Here, we've gathered answers to common queries about our services in Buckie. If you have any additional questions or need further assistance, please don't hesitate to contact our friendly team.
What is Regency Car & Van Rental?
Regency Car & Van Rental is a leading car and van rental service in Buckie, offering a wide range of vehicles to suit your needs.
Where is Regency Car & Van Rental located?
Our main office is located in Moravian Motors, High Street, Buckie, AB56 4AD. You can find detailed directions on our Contact Us page.
What types of vehicles do you offer?
We provide a diverse fleet, including compact cars, sedans, SUVs, vans, and more. Browse our selection on the Vehicles page.
How do I make a reservation?
You can easily make a reservation through our website or by contacting our booking hotline at 01542 833977.
What documents do I need to rent a vehicle?
You will need a valid driver's licence, a government-issued ID, and a credit/debit card.
What is your cancellation policy?
Our cancellation policy varies depending on the type of reservation and the time of cancellation. Please review our Terms and Conditions for detailed information.
How is the rental rate calculated?
Rental rates are calculated based on the type of vehicle, duration of rental, and any additional services you choose.
Do you offer any discounts or promotions?
Yes, we occasionally run special promotions and discounts. Keep an eye on our Special Offers page for the latest deals.
What forms of payment do you accept?
We accept major credit and debit cards. Cash payments may be accepted in certain circumstances; please contact us for more details.
Where do I pick up my rental vehicle?
You can pick up your vehicle at our main office at Regency Car & Van Rental, High Street, Buckie, AB56 4AD. For special arrangements, please contact us in advance.
What are your operating hours for pickup and return?
Our standard pickup and return hours are Mon-Fri: 9:00am - 17:00pm. For after-hours arrangements, please contact us.
Is there a fee for returning the vehicle late?
Yes, there may be a late return fee. Please refer to our Terms and Conditions for detailed information.
Do you offer additional services like GPS or child seats?
Yes, we offer a range of additional services including GPS navigation, child seats, and more. You can add these services during the reservation process.
Can I add an additional driver to the rental agreement?
Yes, additional drivers can be added for an extra fee. Please provide their valid driver's license and ID at the time of pickup.
How can I get in touch with Regency Car & Van Rental?
You can reach our customer service team by calling 01542 833977 or by visiting our Contact Us page for more options.